Purcahese, Exchange, and Return Policy

1. EXCHANGES

Our jewelry offers a 10-business day period from the date of purchase to apply for an exchange. This guarantee applies only if all recommended care is followed and the item does not show any damage, impact, tear, drop, or any alteration derived from client´s use of the piece. It is also essential to have the order number as well as the purchase confirmation. This exchange guarantee does not apply to items on sale or discounted.

Exchanges are applicable for:

• Products that are not the correct size or not what you expected.
• Products that do not fully meet the described characteristics.
• Products that have a manufacturing defect or damage.
• Products received discolored, damaged, or broken (does not apply to damage due to misuse of the accessory).

Pieces may undergo some type of alteration or wear and tear depending on the care they receive, the pH of each person, or contact with any type of liquid (perfume, water, sweat, etc.). The use each user gives to the products is their responsibility, and any damage resulting from poor practices in the care of the delivered pieces does not constitute a sufficient basis for an exchange request.

2. WARRANTY

Our jewelry comes with a 30-calendar day warranty. This period starts after receiving the order. This warranty applies as long as all recommended care is followed and the item does not show any damage from impact or drop. It is also essential to have your order number or purchase confirmation code. No exceptions. This warranty does not apply to items on sale.

Storja guarantees for 30 days:

• The post of earrings (dropping off).
• Dropping of mounted stones.
• Proper functioning of necklace clasps.
• Chain rings.

What does the warranty not cover?

• Scratches from normal/regular use.
• Dents from falls or impacts.
• Color change (This varies with each person's pH or misuse in care).
• Breaks in Earcuffs or Huggies derived from excessive force when handling.
• Loss of the piece.
• Wear from normal use of the piece.

3. REQUEST

To generate an exchange or warranty request, send an email to Storja.Jewelry@gmail.com with the following information:

• Email subject: "Return - your full name - order #"
• Provide a contact phone number.
• Attach your purchase receipt.
• Describe the situation or the defects you found in the accessory or accessories.
• Attach photos as evidence highlighting the relevant details.

Our internal team will review the case and decide on the potential approval, in which case we will share the process to receive your new piece.

4. GENERAL CONDITIONS FOR APPROVAL AND REPAYMENT

Each case is evaluated in detail by our internal team, who will specify the reasons for acceptance or rejection of your request; in case your order is selected for return, the refund will be made in a credit to be used on www.Storja.com.mx, for the total amount paid in your purchase.

To be eligible for a return, you must consider that the item(s) you wish to return must not have been used, must be in the same condition you received them, and retain their original packaging and wrapping.

The customer must return the merchandise subject to return in its original packaging and with tags and will bear the cost of the return shipping.

It is essential to keep your receipt or proof of purchase.

Accessories that are damaged or show defects, for reasons not related to our handling or shipping, will not be considered for exchange or refund.

Any return request presented after the 10 business days from the purchase date cannot be processed.